FAQs

How do I create an account?

Updated: June 19, 2025

  1. Go to firetail.app. Alternatively, to create a US instance go to us.firetail.app

  2. Click Get Started.

  3. Click Sign up.

  4. Enter an email address and password. Click Continue.

    • Note: Passwords must contain:
      • At least eight characters
      • At least one from three of the following four categories:
        • Lowercase letters.
        • Uppercase letters.Numbers (0-9).
        • Special characters (for example, !&%%^*).
  5. Using your preferred authenticator app (for example, Google Authenticator) scan the QR code. A one-time passcode is generated on the app.

  6. Enter the generated code. Click Continue.

  7. A recovery code is generated. Copy the code and store it somewhere safe (for example, a password manager).

  8. Mark the checkbox to indicate that you have copied and stored the new recovery code.

  9. Click Continue.

An email is sent with a verification link to activate the new account. When the account is activated you can then create an organization and add additional members to it.

Need help?

Contact FireTail support

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